MGMT 8175 Assignment Organizational Change Management Plan 2: Executive Summary Overview

MGMT 8175 Assignment Organizational Change Management Plan 2: Executive Summary Overview Student Name Franklin University MGMT-8175 Professor Name Date Executive Summary Overview Mayo Clinic is an internationally recognized healthcare organization that provides a full range of services that embrace the patient’s needs and are based on clinical practice, education, and research. Mayo Clinic has its primary campuses in Minnesota, Arizona, and Florida. More than 76,000 professionals staff it, and it treats patients from all the states of the United States and nearly all the countries of the world (Mayo Clinic, 2022). Its purpose is to deliver quality care for all its patients through research and teaching, and it aims to change the face of medicine. Its high ranking and the integration of various specialties make it possible to propose this organization as the best place to begin a strategic change initiative to improve the delivery of care services, particularly by introducing telehealth and digital services. Organizational Context and Readiness for Change The fact that the Mayo Clinic has an organizational structure that is an integrated group practice and that innovation is a key element in this organization means that there is a high level of preparedness for change. Telemedicine is an area in which the organization has invested and shows a willingness to adopt digitization, and the same can be said about the use of artificial intelligence for diagnostics (Amjad et al., 2023). There are also strong incentives for people in physicians, researchers, as well as educators to engage in interdisciplinary projects and exchange knowledge. As the regulations shift and the patient base of consumers grows, Mayo Clinic is ready and willing to make strategic changes to meet the goals and mission of the organization. Data Collection and Evaluation Strategies Telehealth evaluation plans will include the frequency and purpose of usage, patient satisfaction, clinical outcomes, and costs at Mayo Clinic’s three campuses. It is, therefore, important to note that internal analytics systems and patient portals are credible performance data sources. Close-ended questionnaires, focus group discussions, and EHR data analysis will help capture the facilitators and challenges to adopting telehealth (Maqbool et al., 2022). This will also help benchmarking with national standards and other similar institutions to enhance the improvement. Using real-time dashboards and constant feedback, it will be possible to keep the evaluation process current and relevant to the achievement of the strategic goals of the organization. Strategic Planning for Change Implementation Implementing a successful change at the Mayo Clinic is a process that entails coordinating the increase in telehealth services with the current key activities, educating people from various fields, and incorporating the use of technology in their practice. The implementation process may start with high-demand specialties such as cardiology and neurology and then be extended to other departments. Leadership engagement, staff education, and patient engagement will be key in the adoption of the program (Sriharan et al., 2023). In the same way, the Mayo Clinic can also assess challenges arising from new technologies and make changes to adapt to new directions that will enable the institution to offer the best digital care. Conclusion Mayo Clinic’s mission-driven approach, innovative infrastructure, and global reputation make it an ideal setting for implementing change initiatives aimed at enhancing patient access and care quality. A strategic, data-informed expansion of telehealth services aligns with organizational goals and positions the institution for continued excellence in the evolving healthcare landscape. References Amjad, A., Kordel, P., & Fernandes, G. (2023). A review on innovation in the healthcare sector (telehealth) through artificial intelligence. Sustainability, 15(8), e6655. https://doi.org/10.3390/su15086655 Maqbool, R., Saiba, M. R., & Ashfaq, S. (2022). Emerging Industry 4.0 and Internet of Things (IoT) technologies in the Ghanaian construction industry: Sustainability, implementation challenges, and benefits. Environmental Science and Pollution Research, 30, 37076–37091. https://doi.org/10.1007/s11356-022-24764-1 Mayo Clinic. (2022). Mayo Clinic 2022 fact sheet. https://newsnetwork.mayoclinic.org/n7-mcnn/7bcc9724adf7b803/uploads/2023/04/2022-Mayo-Clinic-Fact-Sheet-.pdf Sriharan, A., Sekercioglu, N., Mitchell, C., Senkaiahliyan, S., Hertelendy, A., Porter, T., & Banaszak-Holl, J. (2023). Leadership dynamics in driving AI transformation in healthcare: Insights from a scoping review (Preprint). Journal of Medical Internet Research, 26. https://doi.org/10.2196/54556