MTHD 8003 Assignment Coding the Answers You Collected

Student Name

Franklin University

MGMT 8003

Professor Name

Date

Report on the Coding Process

This paper presents the coding procedure followed when categorizing the gathered qualitative data on the provision of telehealth services to the elderly. The coding process includes defining themes and patterns of respondents’ answers to several questions on their experiences with telehealth (White et al., 2022). Six questions in total were examined and the answers were grouped into unique code categories.

Number of Codes

Categorization of codes by six questions produced 25 discrete codes in total. These codes cover a wide range of concerns such as convenience, technology problems, limitations and recommendations on adjustments.

Frequencies of Codes

The most common code that arose frequently in the questions was “Convenience” which was shown as telehealth’s benefit of saving time according to the respondents. Engagement was also seen which expressed that some users were disinclined to use the services of telehealth so far others shared positive experiences from their side (Liptrott et al., 2020). The need for telehealth to be easier to use or more basic was seen when the respondents were asked. How can telehealth be improved for elderly patients, some of the answers assumed comprise Technology Improvement and Simplified Navigation (TISIM).

Discussion of Findings

The findings show that people are grateful for the telehealth service based on the time and cost-saving options. However, they remain suspicious about the quality of telehealth services in contrast to the face-to-face interaction within the code scepticism. For elderly patients, respondents also reported many issue areas revolving around technology and wayfinding which is why technology improvement and simplified interface were frequently mentioned (Son, 2022). The respondents hold a positive perception concerning telehealth services and only 4% of the respondents expressed that they would not recommend other elder persons to use those services. We also classified some of the cases as conditional recommendations, where several users stated that telehealth is appropriate if there are enough technological resources accessible.

Conclusion

The analysis further confirmed that telehealth is perceived as a useful modality to administer care in elderly patients but the technology and usability must be advanced. This preliminary study forms the groundwork for a future examination of how the concept of telehealth services can be developed to deliver effective services to elderly patients.

Appendices

Coding Sheet

Question	Response	Code Category
1. How frequently have you used telehealth services for health care in the past year?	Rarely (1-2 times)	Rarely Used Telehealth
	Never	Never Used Telehealth
	Frequently (6+ times)	Frequently Used Telehealth
	Rarely (1-2 times)	Rarely Used Telehealth
	Never	Never Used Telehealth
	Rarely (1-2 times)	Rarely Used Telehealth
	Rarely (1-2 times)	Rarely Used Telehealth
	Rarely (1-2 times)	Rarely Used Telehealth
	Frequently (6+ times)	Frequently Used Telehealth

Question	Response	Code Category

2. Please describe your overall experience with telehealth services. What aspects did you find most beneficial or challenging?	I enjoyed the ease of it and less wait times… I wish there was a way to do more.	Convenience & Limitations
	I have never used telehealth services.	Never Used Telehealth
	I like telehealth… I can keep working until the doctor comes on.	Convenience
	Overall, using telehealth was very convenient…	Convenience
	I have not personally used the services… The most challenging was incorrect diagnosis.	Never Used Telehealth (Second-hand Insight)
	Seemed easy to use and it was nice having a time…	Ease of Use
	It feels less invasive… allows you to talk without feeling the white coat stress.	Less Stress
	My overall experience… was the convenience and accessibility of it all.	Convenience & Accessibility

Question	Response	Code Category
3. How do you think telehealth services could be improved to better accommodate your needs as an elderly patient?	I think they all struggle with technology… ensuring workflow for them is very easy.	Technology Improvement
	I’m not sure if apps for telehealth services are available…	Technology Innovation
	Make it easy to navigate/find the link to join the video conference.	Simplified Navigation
	For an elderly patient… more simplified interface with larger fonts and easy-to-read platforms would help.	Simplified Interface
	Consistent framework or program for the video.	Consistency in Platform
	I think elderly patients have a technology gap…	Technology Gap
	Make it easier for them to access and understand… technology can be difficult for the elderly.	Technology Accessibility
	I do not think telehealth services could be improved… elderly should be cared for in person.	No Improvement Needed

Question	Response	Code Category
4. What is the primary purpose of telehealth services?	To get care with convenience.	Convenience
	To make the health services process more efficient and cost-effective.	Efficiency & Cost-Effectiveness
	Follow up with doctor; counselling services.	Healthcare Follow-up
	Telehealth services provide remote access to healthcare…	Remote Access to Care
	To provide healthcare for those who either cannot afford or do not have transportation…	Affordable Access
	To provide quicker and more accessible healthcare.	Quick & Accessible Care
	To give direct support to patients.	Direct Support
	I think the primary purpose of telehealth services is to close the accessibility gap.	Closing Accessibility Gap

Question	Response	Code Category
5. Would you recommend telehealth services to other elderly individuals for home health care?	Yes	Positive Recommendation
	I do wonder if patients receive the same level of care through the service…	Neutral Concern
	Yes	Positive Recommendation
	Yes, I would recommend telehealth services.	Positive Recommendation
	Yes	Positive Recommendation
	Yes	Positive Recommendation
	I would	Positive Recommendation
	If they felt technologically savvy or had someone that could assist them with it.	Conditional Recommendation
	No, I think elderly individuals should have in-person visits…	Negative Recommendation

Question	Response	Code Category
6. What were your initial thoughts and feelings about using telehealth?	Loved it.	Positive Emotion
	I do wonder if patients receive the same level of care…	Skepticism
	I was excited about using it. Love not having to drive…	Positive Emotion
	I was very sceptical at first…	Skepticism to Acceptance
	I think it would be faster and easier…	Positive Emotion
	I wasn’t sure at first, but after using it, I like it.	Skepticism to Acceptance
	Very resistant to it but it’s improved.	Resistance to Acceptance
	My initial thoughts and feelings about using telehealth were whether or not I was going to get adequate care.	Skepticism

References

Liptrott, S. J., Lovell, K., & Bee, P. (2020). Influence of needs and experiences of haemato-oncology patients on acceptability of a telephone intervention for support and symptom management: a qualitative study. Clinical Nursing Research, 29(8), 627–637. https://doi.org/10.1177/1054773820940865

Son, H. (2022). Wearable technology to enable independent wayfinding for people with visual impairment. Umich.edu, 6(8). https://hdl.handle.net/2027.42/174642

White, J., Byles, J., & Walley, T. (2022). The qualitative experience of telehealth access and clinical encounters in Australian healthcare during COVID-19: Implications for policy. Health Research Policy and Systems, 20(1). https://doi.org/10.1186/s12961-021-00812-z