Refund & Dispute Policy

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General Refund Policy

Due to our services’ personalized and time-sensitive nature, we maintain a strict refund policy designed to be fair
to both our clients and our team members who allocate time and resources upon engagement.

• Full Refund Eligibility

A full refund is only applicable if: A written refund request is submitted within seven calendar days of purchase.
No service work has been initiated or scheduled, including academic consulting, school admissions, orientation,
clinical matching, or onboarding tasks.

• Partial Refund Eligibility

A partial refund may be considered under the following circumstances: The request is made between 8–14 calendar
days from the date of purchase, and Less than 25% of the service (e.g., orientation prep, school search,
documentation review) has been completed. Partial refunds, if granted, will be subject to a 25% administrative fee
to cover operational costs incurred.

Non-Refundable Services

The following services are strictly non-refundable, once initiated: Preceptorship Matching and Clinical
Coordination, School Admission & Orientation Completion, Program Structuring and Academic Planning, Deferred Start
or Date Adjustment Requests, Client-Requested Holds or Rescheduling, Any service engagement exceeding 14 days from
purchase. Once these services are engaged, they are considered consumed, regardless of whether the client completes
the academic process.

Service Hold and Resumption

If a client chooses to pause or defer service after initiation: The service credit remains valid for up to 24 months
from the original purchase date. Clients may resume at any time within this period at no additional cost. After 24
months, the service will be considered expired and non-refundable.

Change of School, Program, or Timeline

We understand academic plans can evolve. However, frequent changes significantly impact scheduling, staffing, and
delivery timelines. One (1) change of school or program is allowed without penalty. Further changes may incur
administrative fees and extended timelines. A change of mind or withdrawal after multiple schedule adjustments does
not qualify for a refund.

Dispute Resolution Policy

We stand behind the quality of our services and aim to resolve concerns professionally.

• Internal Dispute Handling

Before initiating any legal or third-party action, clients are required to: Submit a formal complaint via email to
[Contact@dbfpx.com] outlining the issue. Allow 7–10 business days for internal review and resolution. We prioritize
fair and timely resolutions and thoroughly document all service timelines, deliverables, and communications.

• Legal Escalation

If a client seeks legal representation, our company will fully cooperate within the legal framework. However: Legal
escalation does not automatically entitle a refund. Any disputes are subject to jurisdiction under [Insert Your
State/Country’s Law].

Important Notes

By proceeding with payment, the client entirely agrees to this Refund & Dispute Policy. All clients are advised to
review this policy thoroughly before making a purchase. Documentation, communication logs, and progress reports will
be used as reference in any disputes.

Contact Us

For questions, refund requests, or dispute submissions, don’t hesitate to get in touch with us at:

DB FPX
Email: contact@dbfpx.com
Phone: +1 (917) 267-8268
Address: San Francisco, CA, USA
Website: https://dbfpx.com